Common problems and solutions of international express

Time:2017/7/12 14:56:47

(1) unable to deliver because of unknown address, removal or exit
A sender provides new contacts / addresses / calls, re delivery.
The B sender requires that the waiver be processed at the destination.
C the sender requests the return of the sender and confirms the payment of the refund related charges
(2) the consignee refuses to pay the freight / tax
A the sender pays the freight / tax payable to the recipient
After the B sender communicates with the recipient, the recipient is willing to pay the freight / tax
C sender requests delivery to another recipient of the same country and pays the freight / tax by the new recipient
The D sender requests delivery to the recipient and charges to the third party (must be confirmed by destination)
E the sender requires that the waiver be processed at the destination and the freight / tax paid (as specified in the country of destination)
F the sender requests the return of the goods and confirms the payment of the relevant fees / taxes (depending on the country of destination)
(3) the recipient rejects express mail
The A sender provides a new address and sends the express to the new recipient of the same country.
After the B sender communicates with the recipient, the Recipient agrees to receive the express mail.
The C sender requires that the waiver be processed at the destination.
D the sender requests the return of the goods and confirms the payment of the returned freight.
(4) the express mail will be posted at the destination, and the sender or recipient will be required to provide the origin / Quota / standard invoice and other customs clearance materials.
A the recipient or sender provides the required customs clearance information and submits it to the destination for customs clearance.
B the recipient or sender cannot provide the required clearance information. The sender requests that the waiver be processed at the destination.
C the sender requests that the express be returned to the premises and confirm the payment of the relevant fees.
(5) express damaged or lost
After the A sender communicates with the recipient, the Recipient agrees to receive the express mail.
The B sender requires that the waiver be processed at the destination.
C the sender requests the return of the sender and confirms the payment of the relevant fees.
(6) the customs of the country of destination shall not be imported and must be destroyed or returned.
The A sender requires that the waiver be processed at the destination.
B the sender requests the return of the sender and confirms the payment of the relevant fees.
(7) all or part of the lost goods, damaged goods
A the destination country has verified the agreed damages.
B damaged goods due to insufficient packing, UPS will not be compensated for lost.
Special tips:
- Requirements for processing in the sender to give up the destination, must pay attention to whether the need to pay taxes by the sender, individual countries do not allow a deduction in the customs express in the local destruction, must be returned to the original sender, the sender must pay the related costs and returns. (in accordance with the provisions of the country of destination)
The sender will send back the express - part, must pay attention to whether the need to pay taxes by the sender, and the sender should remind each different due to the scale of supervision of the customs import and export shipment, shipment may be imported to tax or customs.
• send a note to the express whether there is a deadline for the destruction.